Frequently asked questions

How will my Property be Managed?

Our property management department is portfolio based meaning you have one point of contact for all your property management requirements. Our main priority is to provide you with a personalised service with open and honest communication and to ensure that you are achieving the highest return on your investment.  Your property manager is available and accountable for all facets of the management of your property and will provide you with the necessary advice to ensure your property is managed effectively.  Our portfolios are kept to a manageable size so each manager can spend the appropriate amount of time with their clients. We carry out weekly in house training and staff also attend regular external training courses.

Finding a tenant

We are experienced in marketing your property correctly to ensure that we get as many prospective tenants as possible through your property so you have the choice of best applicants.  Using prominent advertising through several websites and professional photos combined with the latest technology and tenancy database we have the perfect combination to ensure that we obtain the highest rent with minimum vacancy. 

Being your local agent we also have the flexibility to conduct both open home and private inspections up to 6 days per week.

Reference Checks/Tenancy Selection

We have a stringent application process in place, with all occupants over the age of 18 being required to complete a tenancy application, providing 100 points of ID and proof of income.  We then carry out the relevant reference checks and many cross checks confirming information to ensure that they will be suitable tenants.  Once processed you can be completely involved with the final tenant selection process. 

On-Time rental payments

Education is key to ensure on-time rental payments, our process starts right from lease sign up with new tenants outlining our expectations.  Our office has zero tolerance on rental arrears with arrears being checked on a daily basis and tenants being contacted right from day one.

The above combined with our tenant selection criteria ensures that we do not experience many problems with late payment of rent. 

Fee for Service

It is a common misconception that all property management is the same – this is definitely not the case. Our staff are highly experienced and long term with our office. Being located on Northern end of the coast since 2003 our office prides itself on exceptional local market knowledge combined with personal service and excellent communication. 

We encourage you to consider all aspects of property management in coming to a decision to appoint the agent to care for your largest asset. Fees are only one component and although important, your decision should never be made based on this solely. It is a fact that sometimes the cheapest agent can cost you the most with inexperienced staff, extended vacancy, poor tenant selection and lack of attention to maintenance.  An expert property manager may cost more initially but overall, they will save you money through thorough management and sound advice. We invite you to contact our office to appraise your property and discuss a management package that suits your requirements.